Refund and Return Policy

Help! I accidentally purchased a video I didn't mean to...

To help prevent this issue arising, we make use of both a shopping cart and confirmation screen, both of which you are offered to review before making your purchase.  The items in your cart are not offered for download or charged to your account until you complete the buying process.

If you accidentally purchased a clip, please follow the steps below to send a refund request.

To report an accidental purchase:

1. Click the 'contact us' link

2. Report the issue explaining what happened using the details field provided.  Please include your username and the name of the clip(s) you unintentionally purchased.

3. Our support staff will look into the issue and if approved for refund, will remove your download link, refunding the cost as a credit to your account.

While we understand that mistakes do happen, we have taken every effort to have you confirm the clips you are purchasing before you do so.  Please  check the lists we offer for confirmation at every opportunity.

Please note that once purchased, delivery of the media is not taken until such time as you have downloaded the file.  If you have made use of the download link provided before reporting this issue then you are deemed to have taken delivery of this media and any refund will take place at our sole discretion.  If you have not made use of the download link, we will know you have not taken delivery and be able to offer a refund accordingly.